How to Fix Netflix Not Working on Vizio Smart TV

Being a fan of Netflix, it hurts when Netflix is not working properly on Vizio Smart TV. There are several possible reasons behind this issue. Some of the reasons are using outdated Netflix application, files getting corrupt, Netflix account being blocked, network issues, or even there may be issues with Vizio Smart TV hardware. Hence, you need to perform a few troubleshooting steps to make Netflix work on your Vizio Smart TV.

How to Fix Netflix Not Working on Vizio Smart TV

1. Check your internet connection
2. Connection status of your Vizio Smart TV
3. Power Cycling
4. Updating Netflix & Vizio Smart TV
5. Clearing memory cache
6. Reinstalling Netflix
7. Hard resetting

Checking Internet Connection

When the Netflix app stops working on your Vizio Smart TV, the first and foremost thing to do is check your internet connection. Sometimes, it could be the root of your issue with Netflix streaming. You must check the speed of the internet by using other devices such as smartphones and computers.

• SD – 1mbps
• HD 720p – 3mbps
• HD 1080p – 5mbps
• 4K ultra HD – 15 Mbps

#1. To check your internet connection speed, open a browser on your smartphone or computer.

#2. In the URL, enter speedtest.net and visit the website.

#3. Now, click on ‘Go‘ and wait for the results to appear on the screen.

#4. Download and upload speeds are the most crucial information. Once the speed results are published, compare them with the Netflix endorsed speeds.

If your internet speed is not steady, restart your modem or router to fix the issue. If the issue persists even with a good internet connection, try the next troubleshooting techniques.

Connection Status of Your Vizio Smart TV

If your internet speed is stable, then check whether your Vizio Smart TV is connected to the internet or not. You can check it with the help of your Vizio TV remote.

#1 In the remote, press ‘Menu.’ You can see a list of options on Vizio Smart TV.

#2 Click on ‘Network.’

#3 Next, select the ‘Network Test‘ or ‘Test Connection‘ from the options available.

#4 If your Vizio Smart TV does not show any downloading speed or notifies that there is no connection, you need to connect your smart TV.

Steps to connect Vizio Smart TV to your network connection.

#1 Press ‘Menu‘ on your Vizio Smart TV remote.

#2 With the help of arrow buttons, move down to the ‘Network‘ option and press ‘OK.’

#3 Now, you can see a list of available wi-fi networks. Select your wi-fi network and press ‘OK.’

#4 You will be asking for a password to connect to your wi-fi network. Enter the password.

#5 Finally, you have connected your Vizio Smart TV to a network connection.

Power Cycling

#1 Unplug the power cable from the power source.

#2 On your smart tv, hold the power button for a few seconds.

#3 Again, connect the power cable back to the power source and turn it ON.

There is an alternative method called the ‘Soft Power Cycle.’ In the soft power cycle, you will restart your smart TV without unplugging the power cable.

#1 Press the ‘Menu‘ key on the remote.

#2 Select ‘System‘ -> ‘Reset & Admin‘ -> ‘Soft Power Cycle.’

Once you select the Soft Power Cycle option, your smart TV will restart automatically.

Updating Netflix & Vizio Smart TV

Like your smartphone, you also need to update the applications used on your smart TV in order to work efficiently. If you find the Netflix application is outdated, updating it to the latest version can fix your issue. To use the Netflix app without interruption, you need to update it whenever the latest version is released. Additionally, you also need to update your smart TV to perform well.

Steps to Update Netflix on Vizio Smart TV

#1 Go to ‘ Vizio App Store’ on your smart TV.

#2 Enter ‘Netflix‘ and click on ‘Search.’

#3 Tap the Update button.

#4 Click on it and wait for the application to update completely.

Steps to Update the Vizio Smart TV

#1 Press the ‘Menu‘ key on the remote.

#2 Move to the ‘System‘ menu and select it.

#3 Select the ‘Check for Update‘ option to check if any updates are available.

#4 If an update is available, install it on your TV.

After updating the app and TV, open ‘Netflix’ on your smart TV. If you find that the issue is not fixed yet, you need to troubleshoot it by trying other methods.

Clearing Memory Cache

One of the issues causing Netflix issues can be memory cache. Due to the memory cache, the application doesn’t function well. By clearing the cached data Netflix, the app will load faster than usual.

#1 On your Vizio Smart TV home screen, go to the ‘Settings.’

#2 Select ‘Apps Section‘ and go to ‘All Apps.’

#3 Select ‘Netflix.’

#4 Click on the Clear Cache and Clear Data option and select ‘OK.’

Once you have done the above steps, check the Netflix app is working on your Vizio Smart TV.

Reinstalling Netflix

If you are still facing the issue, you can uninstall the app from your smart TV and reinstall it again. By uninstalling the app, all the background issues will be removed.

Steps to Reinstall Netflix application

#1 Press the ‘Home‘ key on your remote.

#2 From the ‘My Apps‘ section, select ‘Netflix.’ Now, tap and hold the OK button on the remote for a few seconds.

#3 You can see a pop-up menu. Select the ‘Delete‘ option to uninstall the Netflix.

#4 Now, restart your Vizio TV and reinstall the Netflix app again.

Hard Resetting

If you still find the issues even after following all the methods, you need to reset your Vizio Smart TV.

#1 Press the ‘Home‘ key.

#2 Select ‘System‘ -> ‘Reset & Admin.’

#3 Finally, select Reset TV to Factory Defaults.

You can also reset your Vizio Smart TV by using the TV buttons.

#1 In your Vizio Smart TV, press and hold the ‘Input‘ and ‘Volume buttons‘ together for a few seconds.

#2 You can see a banner on TV instructing you to hold the ‘Input‘ button.

#3 Lastly, your Vizio Smart TV will be reset to factory default settings.

Frequently Asked Questions