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How to Solve Netflix Not Working on Samsung Smart TV

by Natalie
Netflix Not Working on Samsung Smart TV

Netflix is one of the streaming platforms which you can use to stream movies, TV shows, documentaries, and more. It is compatible with Android, Firestick, LG Smart TV, and Samsung Smart TV. Recently, there has been an increase in complaints about Netflix not working properly on Samsung Smart TV. The issues faced by the users are the app being frozen, the screen getting stuck, a black screen, and more. Netflix not working on Samsung Smart TV can be fixed easily by following a few troubleshooting techniques.

How to Solve Netflix App Not Working on Samsung Smart TV

Try the following solutions to fix the Netflix errors on Samsung TV.

  • Check Whether Netflix is Down
  • Check for Updates
  • Sign Out of Netflix
  • Check Whether Your Internet is Working
  • Uninstall and Reinstall Netflix App
  • Disable Samsung Instant On
  • Check Whether Your Netflix Plan is Active
  • Check Whether Netflix is Blocked
  • Clear App Cache
  • Restart Samsung Smart TV
  • Unplug Your TV
  • Increase Storage Space
  • Reset Your Smart Hub

Check Whether Netflix is Down

The reason you aren’t able to load any movies or TV shows on the Netflix app might be due to problems with the Netflix server. If the Netflix servers in your region are down, you won’t be able to stream Netflix until the servers are fixed. To check whether the Netflix servers are down, visit Netflix’s official site and see if the site is working or not. You can also contact Netflix customer support or visit a third-party site called DownDetector to know whether the servers are down or up and running.

Check for Updates

If the app you are using or your TV OS version is outdated, it can cause various problems. You can check whether the Netflix app and Samsung Smart TV are running on their latest software.

Update Netflix

1. Press the Smart Hub button on your Samsung Smart TV remote.

2. Select Featured and navigate to the Netflix app.

3. Now, press and hold the Enter button. On the menu that appears, click on Update apps.

4. Click on Select All and select Update.

5. Your Netflix app will be updated to the latest version.

Update Samsung Smart TV

1. Press the Home button on your TV remote and select Settings.

2. Click on Support and select Software Update.

3. Select Update Now to update your Samsung TV OS.

Note: You can also select Auto Update to update your Samsung TV automatically whenever there is a new update.

Update app to fix Netflix Not Working on Samsung Smart TV

Sign Out of Netflix

You can try signing out of your Netflix account to solve Netflix not working on Samsung Smart TV. Once you have signed out, wait for a few seconds and login back into the Netflix app.

Sign Out of Netflix Using Konami Code

1. On your Samsung Smart TV, open the Netflix app.

2. On the Netflix home screen, press the buttons on your remote in the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

Sign Out of Netflix Using Settings

1. Launch the Netflix app on your Samsung Smart TV.

2. Go to the Profiles section and click on Get help.

Select Get Help

3. Select Log out to sign out of Netflix.

Check Whether Your Internet is Working

Internet not working

As you know to stream movies and TV shows on Netflix, the internet is absolutely necessary. Netflix requires a minimum of 1Mbps to operate and at least 5Mbps to stream content in good quality and without any buffering. So, check whether the internet works properly by streaming on other applications. If you find that your internet is not working, restart your router.

1. Unplug the power cable of your router from the power outlet.

2. Wait for a few minutes and plug the cable back in.

3. Now, check whether the internet is working properly.

Note: You can also restart the router using the restart button available on the device.

Uninstall and Reinstall Netflix App

You can also try uninstalling and reinstalling the Netflix app on your Samsung Smart TV.

1. Turn on your Samsung Smart TV and press the Home button on your remote.

2. Select Apps and click on Settings on the top right corner of the screen.

3. Choose the Netflix app from the list of apps and select Uninstall.

4. The app will be uninstalled on your TV.

5. Go back to the home screen and click on the Search icon.

6. Enter Netflix on the search bar and select Search.

7. Choose the app from the search results and select Install.

8. Once the installation is done, launch the app and check whether the app is working correctly or not.

Disable Samsung Instant On

Samsung Instant On is a feature that enables your TV to turn on quickly and allows the users to start working within 2-3 seconds of the start-up. Although this feature is good, it can cause problems with apps like Netflix. Disable the feature so that your TV and apps can work properly.

1. Press the Home button on your TV and go to Settings.

2. Click on General and navigate to Instant On.

3. Turn off the toggle to disable Instant On.

Disable Samsung Instant On to fix Netflix Not Working on Samsung Smart TV

Check Whether Your Netflix Plan is Active

As you know, Netflix is a subscription-based streaming service that requires monthly paying bills. Unfortunately, you might have forgotten to pay the bill, or there may be errors in the automatic payment process that causes your transaction to become invalid. So, check whether your Netflix plan is active. If not, fix it immediately.

Clear App Cache

If a lot of Cache data is stored on your Netflix app, it can be corrupted easily, and it can cause the app not to work properly.

1. Turn on your Samsung Smart TV and select Settings.

2. Click on Apps and select System Apps.

3. Search for Netflix from the list of apps and select the app.

4. Select Clear Cache and click on OK.

Power Cycle Samsung Smart TV

Power cycling is one of the best methods to solve most issues on your Samsung Smart TV.

1. Press the Power button on your Samsung TV remote to turn off your TV.

2. Unplug the power cable from the power outlet and wait for a few minutes.

Unplug the power cable

3. Plugin the power cable back into the power outlet and turn on your TV.

4. Launch the Netflix app and see if the app is working or not.

Increase Storage Space

Although Samsung Smart TV comes with good internet storage, most of the space is occupied by pre-installed apps. If you install too many apps on your TV, you will find some apps struggling to open or work. So, try uninstalling apps you don’t need and improve the performance of the TV.

1. Tap the Home button on your remote and select Apps on the home screen.

2. Click on the Settings icon and choose the apps you don’t need.

3. Select Uninstall to delete the apps from your TV.

Reboot Samsung Smart TV

By rebooting your Samsung Smart TV, you can solve most of the common issues on the TV. Use the steps below to reboot your TV:

1. Press and hold the Power button on your TV remote.

Press the power button

2. Wait for at least 5 seconds, and the TV will restart.

3. Open the Netflix app and check whether the app is functioning or not.

Reset Your Smart Hub

After trying out all the above methods, you can try to reset your Smart Hub. After you reset the Smart Hub, all your apps will be initialized, and the settings will revert to default. Smart Hub will look like when you started the first time.

1. Turn on your Samsung Smart TV and press the Home button on your remote.

2. Select Settings and click on Support.

3. Click on Device Care and select the Self Diagnosis option.

4. Tap Reset Smart Hub and enter the PIN of the TV.

Note: The default PIN is 0000.

Reset Smart Hub to fix Netflix Not Working on Samsung TV

Related Troubleshooting Guides

Frequently Asked Questions

1. How to Reset Samsung Smart TV?

On your Samsung Smart TV select Settings > Support> Self Diagnosis > Reset > Enter PIN > Yes.

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