HBO Max is an American-based online streaming platform, which combines all of HBO’s movies, television shows, and Max originals. In recent times, many users are facing issues that HBO Max is not working on their Samsung TV. It is not a hectic thing. There are some hidden reasons behind this issue. To resolve and fix HBO Max on Samsung TV, just follow the troubleshooting steps we have explained below.
Steps to Fix HBO Max Not Working on Samsung TV
- Check internet connection
- Restart router
- Power cycling your Samsung TV
- Cold boot
- Freeing up space
- Reinstalling application
- Update HBO Max
- Update Samsung TV
- Reset smart hub
Check Internet Connection
The first and foremost thing is to check your internet connection. You can check the status of your internet connection within the Samsung TV.
#1 Press the Home button on your remote.
#2 Next, go to Settings and select General.
#3 Under General, click on Network -> Network Status.
Now, you can see whether your Samsung TV is connected to the internet or not. If there is no connection, then you can start trying the second method.
The internet on your Samsung may get disconnected when there is an issue with your router. So, restarting your router can help in fixing the issue.
#1 At first, unplug the power cable of the router from the power outlet.
#2 Then, wait for a few minutes and plug it back into the power cord.
#3 Now, you can check whether your Samsung TV is connected to the router.
Restart your Samsung TV and try connecting to the WiFi network. Sometimes, restarting the TV might fix the issue.
Power Cycling your Samsung TV
The power cycling method fixes most of the issues and refreshes your TV. The steps to power cycle your Samsung TV are
#1 Turn off your Samsung TV by pressing the Power button.
#2 Unplug the power cable of the TV from the power outlet.
#3 Wait for a few minutes and plug the cable again into the power outlet.
#4 Turn on your Samsung TV and open the HBO Max app to check if it works.
The cold boot process is similar to rebooting your PC or smartphone. By doing so, it solves assorted issues of apps, media files, and glitches in your TV. This cold boot method can be carried out using your TV remote.
#1 Press and hold the Power button on the remote.
#2 Wait for a few seconds till your Samsung TV turns off and turns on back again.
#3 Now, open the HBO Max app to check whether it is functioning well.
Freeing Up Space
Everyone knows that Samsung TV comes with a lot of pre-installed apps. Due to limited memory storage, the app struggles to open or function. To get more memory space, you need to delete or uninstall the apps which you don’t need.
#1 On the Home screen, click on Apps
#2 There, you can find the Gear icon at the top right corner. Click on it.
#3 Now, you can select the apps you don’t need anymore.
#4 Finally, click on Uninstall.
When you have any trouble with the HBO Max app, you can try uninstalling and reinstalling the application on your Samsung TV.
#1 Click on Apps on the Home screen
#2 You can see the Gear icon on the top right area of the screen. Click on it.
#3 Scroll and find HBO Max from the list of apps.
#4 Then, select the app and click on Uninstall.
#5 Again, go to the Home screen and click on the Search icon.
#6 Enter HBO Max and click Search.
#3 Click on the app from the search results.
#4 Now, click on Install.
Update HBO Max
Keeping your apps updated regularly can avoid suffering from the issue. Similarly, you need to update the HBO Max app on your Samsung TV.
#1 On the home screen, click on Apps.
#2 Now. Click on the Gear icon and select Updates.
#3 If you find the HBO Max app has an update, then click on the Update button.
Update Samsung TV
Sometimes, after updating the app, the app’s version and your Samsung TV’s software version may not be compatible. You need to app your TV in parallel with updating apps.
#1 Go to the Settings
#2 Select Support
#3 Then go to Software Update and click on Update Now.
#4 You can also click on the Auto Update option to update your Samsung TV automatically.
Reset Smart Hub
Smart Hub issue occurs only when it is misconfigured or corrupt. Due to this, apps may also get affected. To get rid of this, you need to reset the smart hubs.
#1 Press the Home button on your remote and go to Settings.
#2 Select Support.
#3 Now, scroll down a bit and click on Self Diagnosis.
#4 Under Self Diagnosis, click on Reset SmartHub.
These are the best fixes that you can try to fix the HBO Max app that is not working on your Samsung Smart TV. If you can’t fix the issue, tell the specific issue in the comment section. We will give you the solution.
Frequently Asked Questions
Yes, HBO Max supports all the latest models of Samsung Smart TV.
Similar to the Hulu app, HBO Max stopped its services to older Samsung TV models. Your Samsung TV models should be manufactured from 2016 and later.